Royal South Hants Urgent Treatment Centre
The current wait time at the UTC is: 60 minutes
Updated on 27 September 2020 at 1:23 pm

Welcome to the Royal South Hants Urgent Treatment Centre

 


COVID-19 (coronavirus) update

If you believe you have symptoms associated with COVID-19 – including a new continuous cough and a high temperature – you are advised to stay at home for 7 days. You should not try to book a GP appointment or attend your GP practice, unless your symptoms deteriorate and then you should access the NHS 111 online coronavirus service.

There will be NO testing or treatment available for COVID-19 at the UTC.

At the Royal South Hants Urgent Treatment Centre we have made numerous alterations to our practices to ensure your safety and the safety of our staff. Whilst at the UTC and while we to treat you, please adhere to the below social distancing guidelines:

1. Please attend alone as only those that require treatment will be allowed to enter the department (unless you are accompanying a child, you’re a carer for an adult or supporting a person that lacks mental capacity).
2. Screening at the entrance for signs and symptoms of COVID-19 has been introduced. This includes having your temperature taken and being asked a set of screening questions to ensure that you are not at risk of having COVID-19.
3. You will be encouraged to use hand sanitisers when you arrive and when you leave the service.
4. All patients that are required to be seen that potentially have symptoms of COVID-19 will be seen immediately and taken to an isolation room within the unit.
5. Please follow the social distancing signs that are on the floor to ensure you maintain a 2 metre distance whilst queuing to book in.
6. Please stand 2 metres away from the reception staff whilst you’re booking in.
7. If there is enough capacity within the department you will be asked to take a seat which are deliberately positioned 2 metres apart. If there is no capacity within the waiting area you will be asked to return to your car with a hand held buzzer until a practitioner is ready to see you.
8. All staff that consult with you and are less than two metres away from you will be wearing a surgical mask, apron and gloves.


 

At the Royal South Hants Urgent Treatment Centre (UTC) we provide fast, convenient and expert care for any NHS patient with a minor injury or illness that is not life/limb threatening.

Our team of skilled UTC practitioners and GP’s can offer treatment, advice and information for a range of minor injuries and illnesses. Our waiting times can be considerably less than emergency departments and if we are unable to help, we can refer or direct you to the most appropriate service.

Patients are treated in order of priority rather than order of attendance.

Call NHS 111 before visiting us to get an appointment at a specific time.

Call us on 0333 999 7613* or use our contact form.

*Please note that we are unable to provide clinical advice over the telephone. Calls may be recorded for quality and training purposes.

Opening hours

Monday – Sunday: 8am – 8pm

Last patient accepted at 7.30pm

The UTC is open to all NHS patients, no appointments required.

Where to find us

Royal South Hants Hospital
Level B, Brintons Terrace
Southampton
Hampshire
SO14 0YG

0333 999 7613

We are located at the Royal South Hants Hospital. The entrance can be found adjacent to car park F, to the left of the main entrance on level B.

Download our UTC map

Please do not call Southampton NHS Treatment Centre with enquiries about Royal South Hants Urgent Treatment Centre. The centre is based in a different part of the hospital and cannot help with UTC enquiries. In the first instance please read our FAQs.

What we CAN see and treat

What we CAN see and treat

For adults and children, we are able to:

  • Recent Injuries ONLY
  • Stitch and close wounds
  • Dress minor wounds, cuts and grazes
  • Broken bones to arms, lower leg and feet
  • Sprains and strains

 

  • Wound infections
  • Minor burns
  • Minor head injuries
  • Minor eye injuries
  • Non Covid-19 related illness
What we CAN’T see and treat

What we CAN’T see and treat

  • Anything COVID-19 related
  • Chest pain

For these conditions you should go online and contact your GP or call 111. In an emergency, attend your nearest A&E or dial 999.

Frequently asked questions

Frequently asked questions

When can I visit the Royal South Hants Urgent Treatment Centre?

The Royal South Hants Urgent Treatment Centre is open from 8am - 8pm Monday to Sunday. Our last patient is accepted at 7.30pm.

What is the process to be seen at the Urgent Treatment Centre?

On arrival at the Royal South Hants Urgent Treatment Centre you will be asked by our reception team for your details which will be added to the computer system. The initial assessment practitioner will wait for your details to appear on their list and will then (within approximately 15 minutes) call you through to take a brief description of the reason you are attending. They will ensure that you are attending for a condition that we can treat and that you are safe to wait. If your condition is not appropriate for the UTC you will be given the appropriate advice of where to attend. You will then be asked to take a seat in the waiting room to be called by the next UTC Practitioner for a full assessment and to take more details of your condition, enabling them to treat and/or advise you.

Can I see a doctor at the Urgent Treatment Centre?

The Royal South Hants Urgent Treatment Centre will have a GP available between 10am – 2pm and 4pm – 8pm. If the Initial Assessment Practitioner deems it appropriate you will be allocated to the GP list.

How long are the waiting times at the Royal South Hants Urgent Treatment Centre?

The average waiting time at the Royal South Hants Urgent Treatment Centre depends on the time of day, how many patients are waiting to be seen and the urgency of these patients. We aim for you to be seen within two hours but more often than not our patients are seen, assessed and discharged within one hour.

Can I been seen at the UTC if I have a head injury?

Yes. We are able to see patients with minor head injuries, however, if the patient has had a loss of consciousness they should attend the nearest emergency department or dial 9-9-9 for an ambulance immediately.

Can I have an X-ray at the Royal South Hants Urgent Treatment Centre?

Yes. We have an in-house diagnostic X-ray department which provides X-ray services during the same opening hours of the Royal South Hants Urgent Treatment Centre. X-rays are available for arm and leg injuries.

Is there free car parking at the Royal South Hants Urgent Treatment Centre?

No. The car park is operated by Solent NHS Trust on behalf of the local NHS and operates a pay on departure system.

How will you keep the details I share with you private?

Like all health organisations we are legally obliged to maintain your confidentiality at all times, adhering to the Data Protection Act. This means that any information you share with us is stored safely and only used for the purpose of providing treatment for you. Information will not be shared with anyone else apart from your GP or other health care professionals that are relevant to your care.

I am already receiving treatment from my GP for my condition. Can I come to the Royal South Hants Urgent Treatment Centre for a second opinion?

If you are already under the care of your GP for your condition, our team is unable to intervene in the care your GP is providing you. We will only see you if there has been a sudden change in your condition and we would assess you and get you back to see your GP as soon as possible.

Am I able to get the medication I may need for my condition at the Royal South Hants Urgent Treatment Centre?

Yes. Our Urgent Treatment Centre practitioners and GPs are able to prescribe the majority of medications you may need to treat your condition. You will then be able to take the prescription to any chemist as you would with prescriptions from your GP.

Can the Royal South Hants Urgent Treatment Centre provide me with a repeat prescription?

The Urgent Treatment Centre has the capability to undertake repeat prescriptions in certain circumstances. However, we are not a routine repeat prescription service, this remains your GP surgery’s responsibility.

How can I give feedback and comments after my visit?

Pausing the NHS complaints process Due to the ongoing COVID-19 pandemic NHS England and NHS Improvement are supporting a system wide “pause” of the NHS complaints process. This will allow our services to concentrate their efforts on front-line duties and responsiveness to COVID-19. This means that:
  • You will still be able to raise concerns or make a complaint
  • We will continue to acknowledge your concerns and ensure any immediate issues of patient safety, practitioner performance or safeguarding are acted upon.
Thank you for your understanding at this critical time. We will endeavour to respond to your concerns in full as soon as we are able to. There are three ways in which you can provide feedback following your visit to the Urgent Treatment Centre. We encourage all of our patients to complete a short patient satisfaction survey during their visit, you can send a letter to the manager or send feedback via our Care UK Healthcare website. Click here to view our complaint guide.

Enquiry form

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